Frequently Asked Questions

What types of apparel and products do you customize?
We offer customization services for a wide variety of apparel including t-shirts, hoodies, jackets, and bags. We also provide engraving services for various items such as cups, wood signs, and leather patches.
What is the ordering process for custom products?
You can place a custom order by selecting the product you want, adding your design or text, and then placing the order directly on our website. For complex orders or design help, you can contact our customer service team.
What is the minimum quantity for custom orders?
We cater to orders of all sizes. Whether you need a single custom item or bulk quantities, we are here to serve you.
What is the turnaround time for a custom order?
The turnaround time depends on the complexity of your order and our current workload. Generally, we strive to have orders ready for shipping within 2-3 weeks for large orders and 3-5 business days for small.
Can I provide my own design for customization?
Absolutely, you can provide your own design for customization. Just ensure your design is in a high-resolution format for the best results.
What are the payment methods you accept?
We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, Zelle and Venmo.
Do you offer discounts for bulk orders?
Yes, we do offer discounts for bulk orders. The discount percentage increases with the quantity of the order. Please contact our customer service for more details.
Can I get a preview or sample before the final order?
Yes, we provide digital previews for approval before we begin the final production. Physical samples might also be available depending on the product.
What is your return and refund policy?
For any defective or incorrect items, we offer a full refund or replacement. However, as all our products are custom made to order, we cannot accept returns for reasons other than defects or mistakes on our part.
Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and times vary depending on the destination.

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